FAQ About Fall Classes

Fall classes at Circus Center start today! We’re excited to have expanded our offerings with more classes in more circus disciplines and specialties than we’ve offered in a long, long time – if ever!

With the arrival of fall classes, and especially the introduction of the new “session enrollment option,” the team has heard questions from many of you. Here are a few of the most common ones along with the answers!

  1. Do I have to sign up for the complete session? No! The session enrollment option is just that – an option. We still offer single classes and class packs that give students the flexibility to schedule only the classes you want, with the same 24-hour cancellation period as before too.
  2. How do I sign up for classes?
    1. Make sure you are in the “Fall Classes 9/18-12/5″ tab.
    2. Scroll down until you see the course you want. You will see the name of the course, the name of the instructor, the day of the week and the time of the class on this screen.
    3. Click the blue “Sign Up Now!” button.
    4. You will see a list that shows each date the class is offered.  Any dates shown in red are dates when the class is not offered (due to the center being closed for holidays). All other dates can be clicked so that they turn blue to indicate that they have been selected.
    5. Click as many or as few dates as you want and then click the “Enroll” button at the bottom of the screen. This makes it easy to register for multiple dates of the class in one quick click.
    6. If you have credits for classes in your account, the system should automatically deduct the appropriate credits.
    7. If you do not have the necessary credits to purchase the classes you have selected, the next screen will give you options for how to pay for what you have chosen.  You cannot register for the classes without paying, but if you are using drop-in credits, you can still early cancel according to our existing policies.
  3. How do I put myself on the waitlist? We are aware that students are now having difficulties placing yourselves on the waitlist for classes. Unfortunately, the folks at MindBody tell us that this is a bug in their system. They are trying to work it out, but it’s not clear how long that may take. Meanwhile, our staff is here to help! The Student Services Team is here 7 days a week, ready to answer your phone calls or e-mails. Also, our Registrar Tracey Shababo checks info@circuscenter.org frequently, so she can often help even if it’s after-hours.
  4. Why can’t I see any classes when I’m using my phone? There are two answers to this, both involving (again) problems with MindBody:
    1. If you’re using a web browser: for some inexplicable reason, there is a large empty space at the top of the page. MindBody tells us they are working on it, but with no time estimate for fixing it. In the meantime, this one is easy: if you just keep scrolling down, you’ll find the classes.
    2. If you’re using the MindBody Connect app: The news here is worse. Apparently, the Enrollments feature on MindBody, which we used this session to support our new session enrollment option, is not supported by the MindBody Connect app. We are trying to determine what recourse we have, if any, but it doesn’t sound like MindBody has plans to fix this any time soon. We may be forced to rebuild the entire schedule as classes so people can use the app. Meanwhile, you can use a web browser on your phone (though see above about the weird space at the top of the page), or use a regular computer — OR, again, you are welcome to contact the Student Services Team by phone, e-mail, or stopping by the front desk. They’re happy to help you out!

Please let us know if you have other questions, or how Circus Center can best support your training.

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